"xxx" indicates the name of the cloud storage service.

Cause

A scanned image could not be saved in a cloud storage service.

The issue may be caused by the following:

• Authentication that is required to connect the ScanSnap Cloud service to a cloud storage service has expired.

  If there has been no access from the ScanSnap Cloud server to the cloud service for a while, your authentication for the cloud storage service might have been expired.

• The scanned image exceeds the restrictions of the cloud storage service.

  The following items may be restricted depending on the cloud storage service.

  • Available space

  • The number of folders (notebooks) that can be created

  • The number of files (notes) that can be saved

  • File size

  • Image or document size

  • The length of a file name

  • The number of pixels

• The account for a cloud storage service has changed.

  Accounts for cloud storage services are linked with the ScanSnap account. If the account for a cloud storage service has changed, the ScanSnap Cloud service cannot access the cloud storage service, and saving a scanned image fails.

Solution

• When authentication that is required to connect the ScanSnap Cloud service to a cloud storage service has expired

  Open the screen for selecting cloud storage services, and set up the cloud storage service in the ScanSnap Cloud application again. Otherwise, specify another cloud storage service in the ScanSnap Cloud application.

  For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

• When a scanned image exceeds the restrictions of the cloud storage service

  Remove unwanted folders and files on the application supported by the cloud storage service or a web browser so that the amount of space to be used and the number of files are within the restrictions.

• When an account for a cloud storage service has changed

  Check whether or not you can log into the account on an application supported by the cloud storage service or on a web browser.

  Open the screen for selecting cloud storage services, and set up the cloud storage service in the ScanSnap Cloud application again. When doing so, log into the cloud storage service with the changed account.

  For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

HINT

• By tapping the [Change doc. type] button, you can save the image to another cloud storage service.
• By clicking the [Save again] button, you can save the image to the same cloud storage service.

For details about the error code shown in the message, refer to the following:

Note that the only cloud storage services that can be used are the ones that are displayed on the screen for selecting cloud storage services.