B11Cg018, B11Cg031, B11Fg106

Cause

The cloud storage service is not authenticated or authorized.

Solution

Open the screen for selecting cloud storage services, and specify a could storage service again.

For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

B11Cg020, B11Cg027, B11Cg033, B11Cg037, B11Fg038

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg021, B11Cg028, B11Fg107

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg026

Cause

The storage capacity of the cloud storage service has been exceeded.

Solution

Expand the storage capacity of the cloud storage service, or remove unwanted files to secure sufficient free space, and then try again.

B11Cg036, B11Cg248

Cause

Connection was not established because the cloud storage service is under maintenance.

Solution

Check the status of the cloud storage service, and try again after the service is resumed.

B11Fg023

Cause

You do not have access permission for the folder.

Solution

Set an appropriate permission for the folder in the cloud storage service.