B11Cg001, B11Fg018, B11Fg021

Cause

The cloud storage service is not authenticated or authorized.

Solution

Open the screen for selecting cloud storage services, and specify a could storage service again.

For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

B11Cg002

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg004, B11Fg022

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg006

Cause

The server is busy.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg012

Cause

The issue may be caused by the following:

• The storage capacity of the cloud storage service has been exceeded.

• You do not have access permission for the folder in the cloud storage service.

• The maximum size of a file has been exceeded.

Solution

• When the storage capacity of the cloud storage service has been exceeded

  Expand the storage capacity of the cloud storage service, or remove unwanted files to secure sufficient free space, and then try again.

• When you do not have access permission for the folder in the cloud storage service

  Set an appropriate permission for the folder in the cloud storage service.

• When the maximum size of a file has been exceeded

  If the documents consist of many sheets, scan them in multiple batches.