B11Cg040

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Scan settings] screen, and set [JPEG] for [File format].

For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.

B11Cg042, B11Cg043, B11Cg051, B11Fg015

Cause

The cloud storage service is not authenticated or authorized.

Solution

Open the screen for selecting cloud storage services, and specify a could storage service again.

For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

B11Cg044

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg046

Cause

The number of image files to be uploaded in the cloud storage service has exceeded the maximum limit.

Solution

Depending on your cloud service contract, there may be a limit on the number of scanned image files that can be uploaded.

For details, check your cloud service contract.

B11Cg048, B11Cg052, B11Cg056, B11Fg019

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.