B11Cg185

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Scan settings] screen, and set [JPEG] for [File format].

For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.

B11Cg187, B11Cg188, B11Cg191

Cause

The cloud storage service is not authenticated or authorized.

Solution

Open the screen for selecting cloud storage services, and specify a could storage service again.

For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

B11Cg189

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg202

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• There is insufficient free space in the cloud storage service

Solution

Perform the following solutions, and then try again. Or, wait for a while and try again.

• Check the status and settings of your network environment

• Check the status and settings of the cloud storage service

• Expand the storage capacity of the cloud storage service, or remove unwanted files to secure sufficient free space

B11Cg196, B11Cg241

Cause

The ScanSnap Cloud service cannot access the cloud storage service by creating an account only, and the setup of the cloud storage service fails.

Solution

Log into the cloud storage service on an application supported by the cloud storage service or a web browser first.

B11Cg269

Cause

The number of files that were to be stored in one album exceeded the maximum number, which is 2000, or the total size of files exceeded the storage capacity of the cloud storage service.

Solution

Remove unwanted files to secure sufficient free space in the cloud storage service, and then try again.

B11Fg092

Cause

The number of times a link between ScanSnap Cloud and Google Photos was established has reached the limit (for all ScanSnap Cloud users), so connection from the ScanSnap Cloud is restricted.

Solution

Try again on a different day.