For inquiries on the ScanSnap, refer to the ScanSnap Support Site.
If your problem cannot be solved after referring to the above web pages, visit the following web page to check the contact information of your distributor/dealer and contact your distributor/dealer.
Suppliers of Consumables/Optional Parts
Contact the distributor/dealer where you purchased this product for repairs on this product.
For details, refer to the following portal site:
For safety reasons, never attempt repairs by yourself.