B11Cc003

Cause

The folder in the cloud storage service has been deleted or renamed.

Solution

Open the screen for selecting cloud storage services, specify a folder in the cloud storage service again, and tap the [Save again] button in the detail view screen.

For details, refer to Changing a Storage for a Scanned Image and Detail View Screen in ScanSnap Cloud Operation.

B11Cc004

Cause

No cloud storage service is selected.

Solution

Open the screen for selecting cloud storage services, specify a cloud storage service, and tap the [Save again] button in the detail view screen.

For details, refer to Changing a Storage for a Scanned Image and Detail View Screen in ScanSnap Cloud Operation.

B11Cc005

Cause

The file to be renamed has been deleted.

Solution

Scan the document again.

B11Jc001

Cause

The cloud storage service is not authenticated or authorized.

Solution

Open the screen for selecting cloud storage services, and specify a could storage service again.

For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

B11Jc002

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc003

Cause

The maximum size of a file has been exceeded.

Solution

If the documents consist of many sheets, scan them in multiple batches.

B11Jc004

Cause

Uploading of a file other than PDF was attempted.

Solution

Open the [Scan settings] screen, and set [PDF] for [File format].

For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.

B11Jc005

Cause

Uploading of a PDF file that contains multiple pages was attempted.

Solution

Open the [Scan settings] screen, and set [PDF (Create per page)] for [File format].

For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.

B11Jc006

Cause

Failed to upload a scanned image in the cloud storage service.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc007

Cause

There is a problem with the service provider (server).

Solution

Wait for a while and try again.

B11Jc008

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Scan settings] screen, and set [JPEG] for [File format].

For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.

B11Jc009

Cause

The storage capacity of the cloud storage service has been exceeded.

Solution

Expand the storage capacity of the cloud storage service, or remove unwanted files to secure sufficient free space, and then try again.