The ScanSnap Is Not Connected to the Network (When Using ScanSnap Cloud)

Is the Wi-Fi indicator lit or flashing in orange?

  • The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

    Move the ScanSnap and the wireless access point to different locations.

    • Move the ScanSnap closer to the wireless access point.

    • Move the ScanSnap and the wireless access point away from the following items:

      • Obstacles that may block the signal (for example, walls and metal boards)
      • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
    • Change the direction of the ScanSnap.

    Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

    Change the value of the wireless channel on the wireless access point.

  • Use ScanSnap Wireless Setup Tool to check whether the default Wi-Fi settings are restored.

    For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

HINT
  • When using the ScanSnap iX100, you can connect the ScanSnap and the computer or the mobile device via Wi-Fi in Direct Connect mode without a wireless access point.

    For details, refer to the ScanSnap Wireless Setup Tool Help.

    For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

Is a static IP Address set to the ScanSnap?

When a static IP address is set to the ScanSnap, the ScanSnap cannot link with a cloud service.

Change the settings to obtain an IP address automatically by using ScanSnap Wireless Setup Tool.

For details, refer to the ScanSnap Wireless Setup Tool Help.

For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

Are multiple routers used?

If multiple routers are used, establishing a connection to the ScanSnap Cloud server may fail.

Disable the router function on the wireless router and check whether the connection can be established.

Is the wireless access point set not to use the 2.4 GHz SSID?

If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.

Change the settings of the wireless access point so that the 2.4 GHz SSID is used.

Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?

The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

On the touch panel of the ScanSnap, check the signal status with the icon that is displayed in the upper left of the home screen.

Icon

Signal Status

Signal Strength (Strong)

Signal strength: Strong

Signal Strength (Medium)

Signal strength: Medium

Signal Strength (Weak)

Signal strength: Weak

No signal

No signal

Searching/Not specified

Searching for a wireless access point/No wireless access point specified

Check the signal status by using ScanSnap Wireless Setup Tool.

For details, refer to the ScanSnap Wireless Setup Tool Help.

For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.

  • Move the ScanSnap closer to the wireless access point.

  • Move the ScanSnap and the wireless access point away from the following items:

    • Obstacles that may block the signal (for example, walls and metal boards)
    • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
  • Change the direction of the ScanSnap.

HINT
  • Even if the signal status is fine, communication within the range of a certain frequency or in certain wireless channels may become unstable due to signal interference such as noise.

    Do not select [Automatic] for the frequency to connect the ScanSnap. Select [2.4GHz] or [5GHz] depending on where you use the ScanSnap.

    For details, refer to Changing the Frequency for Connecting the ScanSnap.

    Change the value of the wireless channel on the wireless access point if necessary.

    For details, refer to the manual of your wireless access point.

Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

Change the value of the wireless channel on the wireless access point.

Is a DNS server set on the ScanSnap?

If a static IP address is set for the ScanSnap, set it to a DNS server on the ScanSnap.

For details, refer to Using a DNS Server for the Internet Connection.

Is a DNS server set for a wireless access point?

The ScanSnap does not have a function for setting a DNS server. Therefore, if a DNS server is not set for a wireless access point, connection to the ScanSnap Cloud server cannot be established.

Set a DNS server for a wireless access point.

For details, refer to the manual of your wireless access point.

Are you using a public wireless LAN service?

The function of linking an image created from a document that you scanned with the ScanSnap with a cloud service assumes that the ScanSnap is used at the office or at home in a Wi-Fi environment and does not support a public wireless LAN service.

Connect the ScanSnap to a network other than a public wireless LAN.

Is the wireless access point turned on?

Turn on the wireless access point.

Also check that there are no errors or malfunctions on the wireless access point.

For details about wireless access point errors, refer to the manual of your wireless access point.