The [Scan/Stop] Button and the Wi-Fi Indicator Do Not Light Up in Purple

Is the feed guide open?

If the feed guide is closed, open the feed guide to turn on the ScanSnap.

Opening the Feed Guide
Opening the Feed Guide

Is the ScanSnap connected to the computer via a USB cable?

Disconnect the USB cable.

Have you changed the connection status of the ScanSnap to Cloud mode?

Change the connection status of the ScanSnap to Cloud mode in the following procedure and check whether the problem still persists.

Windows
  1. Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Click Cloud which is displayed on the right of the scanner name to change the connection status to Cloud mode.

Mac OS
  1. Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Click Cloud which is displayed on the right of the scanner name to change the connection status to Cloud mode.

 

Is the ScanSnap connected to ScanSnap Connect Application?

Exit ScanSnap Connect Application.

The ScanSnap may not be connected to the wireless access point correctly.

In the following procedure, reset the ScanSnap Wi-Fi settings, and after configuring the Wi-Fi settings again, check that the [Scan] button and the Wi-Fi indicator light up in purple.

In the following procedure, reset the ScanSnap Wi-Fi settings, and after configuring the Wi-Fi settings again, check that the [Scan] button and the Wi-Fi indicator light up in purple.

In the following procedure, reset the ScanSnap Wi-Fi settings, and after configuring the Wi-Fi settings again, check that the [Scan/Stop] button and the Wi-Fi indicator light up in purple.

Windows
  1. Use ScanSnap Wireless Setup Tool to reset the ScanSnap Wi-Fi settings, and then configure the Wi-Fi settings again.

    Connecting the ScanSnap to a network that can be connected to the Internet is necessary.

    For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.

    For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

  2. Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  3. Select a profile that does not have an established link with a cloud service from the profile list.

  4. Select a profile with an established link to a cloud service again, and check that the [Scan] button and the Wi-Fi indicator light up in purple.

    Select a profile with an established link to a cloud service again, and check that the [Scan] button and the Wi-Fi indicator light up in purple.

    Select a profile with an established link to a cloud service again, and check that the [Scan/Stop] button and the Wi-Fi indicator light up in purple.

Mac OS
  1. Use ScanSnap Wireless Setup Tool to reset the ScanSnap Wi-Fi settings, and then configure the Wi-Fi settings again.

    Connecting the ScanSnap to a network that can be connected to the Internet is necessary.

    For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.

    For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

  2. Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  3. Select a profile that does not have an established link with a cloud service from the profile list.

  4. Select a profile with an established link to a cloud service again, and check that the [Scan] button and the Wi-Fi indicator light up in purple.

    Select a profile with an established link to a cloud service again, and check that the [Scan] button and the Wi-Fi indicator light up in purple.

    Select a profile with an established link to a cloud service again, and check that the [Scan/Stop] button and the Wi-Fi indicator light up in purple.

 

If the problem still persists, register the ScanSnap to ScanSnap Cloud by using the ScanSnap Cloud application which is installed on a mobile device.

For details about how to set up and operate ScanSnap Cloud, refer to the ScanSnap Cloud Help.

Are multiple wireless access points registered on the ScanSnap?

If multiple wireless access points are registered on the ScanSnap, the ScanSnap automatically connects to the wireless access point where the highest priority is given.

Use ScanSnap Wireless Setup Tool to check the wireless access points that are registered on the ScanSnap, and arrange the wireless access points in order of priority or delete unnecessary wireless access points if necessary.

For details, refer to the ScanSnap Wireless Setup Tool Help.

For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.