Operation Troubles
This section explains troubles that may occur when the ScanSnap Cloud is used after setup is complete.
- A Message Indicating That the Number of Devices Has Reached the Maximum Amount Is Shown (ScanSnap Cloud v1.7 or earlier)
- Cannot Use Two-factor Authentication for the ScanSnap Account
- The Camera Button Does Not Appear in the Scan History List
- Hiding the Camera Button
- Tapping the Camera Button Does Not Enter Photo-taking Mode
- A Document Type Cannot Be Changed in Photo-taking Mode
- A Photo Is Not Taken Automatically
- A Photo Is Taken Automatically
- A Photo Image That Was Taken Cannot Be Cropped Correctly
- A Photo Image That Was Taken Cannot Be Uploaded
- Uploaded Images Do Not Appear in the Scan History List
- The Image Is Not Saved in a Cloud Storage Service
- Did Not Receive a Notification
- The Text on an Image Is Not Readable
- Text on an Image Is Not Recognized Correctly
- A File Name Is Not Extracted Correctly
- Failed to Change the File Name
- An Image Cannot Be Converted into a Searchable PDF file