The [Scan] Button and the Wi-Fi Indicator Do Not Light Up in Purple.
- Cause
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The issue may be caused by the following:
The ADF paper chute (cover)/feed guide is closed.
ScanSnap Manager is running.
The ScanSnap is connected to the computer via a USB cable.
The ScanSnap is connected to ScanSnap Connect Application.
The network that the ScanSnap is on is not connected to the Internet.
- Solution
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When the ADF paper chute (cover)/feed guide is closed
Open the ADF paper chute (cover)/feed guide.
When ScanSnap Manager is running
Right-click the ScanSnap Manager icon. In the right-click menu that appears, select [ScanSnap Cloud] to show a check mark. Doing this gives priority to the communication with the ScanSnap Cloud service.
Note that [ScanSnap Cloud] is not displayed if the latest version of ScanSnap Manager is not used. If this is the case, disconnect the USB cable that is used to connect the ScanSnap to the computer.
When the ScanSnap is connected to a computer via a USB cable
Disconnect the USB cable.
When the ScanSnap is connected to ScanSnap Connect Application
Exit ScanSnap Connect Application.
When the network that the ScanSnap is on is not connected to the Internet
Connect the ScanSnap to a network that can be connected to the Internet.
If the problem still persists, contact the distributor/dealer where you purchased this product.