Scanning Does Not Start.

Causes and solutions for when scanning does not start when using the ScanSnap Cloud service are explained in this section.
Cause

The issue may be caused by the following:

  • The ADF paper chute (cover)/feed guide is closed.

  • The ScanSnap is connected to the computer via a USB cable.

  • The network that the ScanSnap is on is not connected to the Internet.

  • The ScanSnap is connected to a cloud service via a wireless access point that was added or set by using the ScanSnap Wireless Setup Tool, and is trying to scan the document.

  • The Wi-Fi switch on the ScanSnap is off.

  • The wireless access point is turned off.

  • The Wi-Fi indicator is lit or flashing in orange.

    The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

Solution

  • When the ADF paper chute (cover)/feed guide is closed

    Open the ADF paper chute (cover)/feed guide.

  • When the ScanSnap is connected to a computer via a USB cable

    Disconnect the USB cable.

  • When the network that the ScanSnap is on is not connected to the Internet

    Connect the ScanSnap to a network that can be connected to the Internet.

  • When the ScanSnap is connected to a cloud service via a wireless access point that was added or set by using the ScanSnap Wireless Setup Tool

    Add the wireless access point by using the ScanSnap Cloud application instead.

  • When the Wi-Fi switch on the ScanSnap is off

    Turn on the Wi-Fi switch.

  • When the wireless access point is turned off

    Turn the power on.

  • When the Wi-Fi indicator is lit or flashing in orange

    To improve the signal condition, move the ScanSnap and the wireless access point to different locations.

If the problem still persists, contact the distributor/dealer where you purchased this product.