The [Scan] Button Was Lit in Orange during a Scan

Causes and solutions for the [Scan] button lighting in orange during a scan when using the ScanSnap Cloud service are explained below.
Cause

The issue may be caused by the following:

  • A document was jammed inside the ScanSnap.

  • A multifeed was detected.

  • The ADF top section opened.

  • A communication error occurred.

  • An error occurred because a document was loaded or inserted incorrectly.

  • A document was not inserted straight into the manual feeder.

Solution

  • When a document was jammed inside the ScanSnap

    Open the ADF top section and remove the jammed document.

    For details, refer to Paper jam.

  • When a multifeed was detected

    Open the ADF top section and remove the document inside the ScanSnap.

    For details, refer to Overlapped document detected.

  • When the ADF top section opened

    Close the ADF top section.

    For details, refer to ADF top section open.

  • When an error occurred because documents were loaded or inserted incorrectly

    Use either the ADF paper chute (feeder) or the manual feeder to load or insert a document to scan documents.

    For details, refer to Error caused by loading and inserting documents incorrectly.

  • When a document was not inserted straight into the manual feeder

    After pulling out the document, insert the top end of the document straight into the middle of the manual feeder and then scan it.

  • When none of the above applies

    A communication error may have occurred between the ScanSnap and the ScanSnap Cloud server. Turn the ScanSnap off and turn it back on, and then scan the document again.