ADF top section open

Causes and solutions for the [ADF top section open] message appearing when using the ScanSnap Cloud service are explained in this section.
Cause

The ADF top section opened during a scan. Scanning is canceled.

Solution

  1. Remove the document from the ADF paper chute (cover).

  2. Remove the document that was being scanned.

  3. Pull the ADF release tab towards you to open the ADF top section.

    Opening the ADF Top Section

  4. Close the ADF top section together with the stacker until it locks into position, indicated by a clicking sound.

    Closing the ADF Top Section

    When the ADF top section is closed, the sound of the roller rotating comes out.

    HINT

    If the stacker does not return to the original position properly, open and close the the ADF top section again.

  5. After the sound stops, load the document again, and press the [Scan] button.

    Scanning is resumed.

    HINT

    To finish scanning, press the [Scan] button without loading the document again after the error is cleared.

    The images that are scanned before an error occurs are saved in a cloud storage service.