Error caused by loading and inserting documents incorrectly

Causes and solutions for the [Error caused by loading and inserting documents incorrectly] message appearing when using the ScanSnap Cloud service are explained in this section.
Cause

  • There are documents in both the ADF paper chute (feeder) and the manual feeder.

Solution

  • Check that no small paper is stuck in the manual feeder.

  • Get rid of all unnecessary documents and use either the ADF paper chute (feeder) or the manual feeder to load or insert a document to scan documents.