A Message Is Displayed, Indicating that the Procedure Entry Point Cannot Be Found (Windows)

If a message indicating that the procedure entry point cannot be found is displayed when the ScanSnap is started up or when the computer is restarted, check the following:

The files required to run ScanSnap Home may not have been installed properly

Display the [Program and Features] window, and check whether the programs below have been installed.

  • Microsoft Visual C++ 2013 Redistributable (x86) - 12.X.XXXXX

  • Microsoft Visual C++ 2017 Redistributable (x86) - 14.X.XXXXX

[X.XXXXX] indicates the version number.

  • If the programs have not been installed

    Install Microsoft Visual C++ 2013 Redistributable (x86) and Microsoft Visual C++ 2017 Redistributable (x86).

    For details, refer to the official Microsoft website.

  • If the programs have been installed

    Perform the following to recovery the programs.

    1. In the [Program and Features] window, select the installed programs that have already been checked, and click [Change].

    2. Click [Repair].

    Perform a recovery on all installed programs that have been confirmed that have already been checked.

    If the problem still persists, uninstall Microsoft Visual C++ 2013 Redistributable (x86) - 12.X.XXXXX and Microsoft Visual C++ 2017 Redistributable (x86) - 14.X.XXXXX, and install them again.

    For details about installation, refer to the official Microsoft website.