A Message Is Displayed, Indicating That You Cannot Sign In with the ScanSnap That You Are Currently Using

When you sign in to ScanSnap Home with a ScanSnap account, if a message is displayed, indicating that you cannot sign in with the ScanSnap that you are currently using, check the following.

Did you repeatedly sign in and out without a ScanSnap account? (When you are in a region where ScanSnap accounts are available)

If you repeatedly sign in and sign out or deactivate a license without a ScanSnap account multiple times for a certain period of time, you will not be able to sign in.

Perform one of the following:

  • Signing in with a ScanSnap account

    Sign in with a ScanSnap account.

    ScanSnap accounts can be registered in the following procedure.

    Windows
    1. Click [If an account is not registered, click Here] in the preferences window to display the ScanSnap account registration page.

    2. Click the [ScanSnap account registration] button.

      Follow the instructions on the window to register a ScanSnap account.

    3. Sign in by entering a registered ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account. (recommended)] on the preferences window.

    Mac OS
    1. Click [If an account is not registered, click Here] in the preferences window to display the ScanSnap account registration page.

    2. Click the [ScanSnap account registration] button.

      Follow the instructions on the window to register a ScanSnap account.

    3. Sign in by entering a registered ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account (Recommended)] on the preferences window.

     

  • Signing in without a ScanSnap account

    If you sign in without a ScanSnap account, refer to Inquiries Regarding Problems with ScanSnap Home and contact the distributor/dealer where you purchased this product.

Did you repeatedly sign in and out on the preference window? (When you are in a region where ScanSnap accounts are not available)

If you repeatedly sign in and sign out or deactivate a license multiple times for a certain period of time, you will not be able to sign in.

If you sign in without a ScanSnap account, refer to Inquiries Regarding Problems with ScanSnap Home and contact the distributor/dealer where you purchased this product.