A Message Is Displayed, Indicating That a License Cannot Be Activated When You Setup the ScanSnap

If a message indicating that a license cannot be activated is displayed when you connect the ScanSnap to a computer, check the following:

Is the connected ScanSnap already using four licenses?Is the connected ScanSnap already using one license?

When you are using a ScanSnap account

When you are not using a ScanSnap account

When you are in a region where ScanSnap accounts are not available

Is the connected ScanSnap already using four licenses? (When you are using a ScanSnap account)Is the connected ScanSnap already using one license? (When you are using a ScanSnap account)

Four ScanSnap Home licenses are allowed for one ScanSnap unit.

One ScanSnap Home license is allowed for one ScanSnap unit.

If a license could not be activated when you setup the ScanSnap, check the following:

Activating a license on a computer with a ScanSnap account that is already being used on another computer

When a license for the ScanSnap that you want to use is activated with a ScanSnap account on another computer or user account, you can use the same ScanSnap account to sign in.

  1. Click the [OK] button in the message window that appears to display the preferences window.

  2. Sign in with a ScanSnap account that is being used to activate a license for the ScanSnap on another computer or with another user account on the same computer.

Deactivating an unnecessary license and then activating a license
Windows

Deactivate an unnecessary license on another computer or with another user account on the same computer, and then activate the a license again on a computer that is connected to the ScanSnap.

HINT
  • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

Deactivating an unnecessary license on another computer
  1. Display the main window of ScanSnap Home on another computer that you are using the ScanSnap with.

    For details, refer to To Display the Main Window.

  2. Select [Settings] in the menu [Preferences] to display the preferences window.

  3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

  4. Deactivate the license with one of the following methods:

    • In the case that you have signed in with a ScanSnap account

      1. Click [To remove the license activation, click Here] to display the ScanSnap account information page.

      2. Sign in by entering an e-mail address and a password for a ScanSnap account that you want to cancel the license activation for.

      3. Click [Remove license activation] for [Current License Information].

        HINT
        • When "SimpleActivation" is displayed in [Current License Information], it indicates that the license has been activated without signing in with a ScanSnap account.

          Cancel the license activation with the computer that you are using with the ScanSnap whose name is displayed under [Current license number].

      4. Click the [Remove] button to remove the current license number.

      HINT
      • To deactivate a license with a mobile device, use the ScanSnap Cloud application to display the ScanSnap account information page and deactivate the license.

        For details, refer to the ScanSnap Cloud Help.

    • In the case that you have not signed in with a ScanSnap account

      Perform one of the following:

      • Click the [Sign out] button to deactivate a license

      • Sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account. (recommended)]

Activating a license again on a computer that is connected to the ScanSnap
  1. Click the [Cancel] button in the message window that appears.

  2. In the [ScanSnap Home - Connecting ScanSnap] window (Connection with the ScanSnap), click the [Retry] button.

Mac OS

Deactivate an unnecessary license on another computer or with another user account on the same computer, and then activate the a license again on a computer that is connected to the ScanSnap.

HINT
  • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

Deactivating an unnecessary license on another computer
  1. Display the main window of ScanSnap Home on the computer that you are using the ScanSnap with.

    Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select [ScanSnap Home] on the menu bar [Preferences] to display the preferences window.

  3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

  4. Deactivate the license with one of the following methods:

    • In the case that you have signed in with a ScanSnap account

      1. Click [To remove the license activation, click Here] to display the ScanSnap account information page.

      2. Sign in by entering an e-mail address and a password for a ScanSnap account that you want to cancel the license activation for.

      3. Click [Remove license activation] for [Current License Information].

        HINT
        • When "SimpleActivation" is displayed in [Current License Information], it indicates that the license has been activated without signing in with a ScanSnap account.

          Cancel the license activation with the computer that you are using with the ScanSnap whose name is displayed under [Current license number].

      4. Click the [Remove] button to remove the current license number.

      HINT
      • To deactivate a license with a mobile device, use the ScanSnap Cloud application to display the ScanSnap account information page and deactivate the license.

        For details, refer to the ScanSnap Cloud Help.

    • In the case that you have not signed in with a ScanSnap account

      Perform one of the following:

      • Click the [Sign out] button to deactivate a license

      • Sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account (Recommended)]

Activating a license again on a computer that is connected to the ScanSnap
  1. Click the [Cancel] button in the message window that appears.

  2. In the [ScanSnap Home - Connecting ScanSnap] window (Connection with the ScanSnap), click the [Next] button.

 

Activating an additional license

For details about purchasing an additional license, refer to "Suppliers of Consumables/Optional Parts" in Customer Support.

  1. Click the [OK] button in the message window that appears to display the preferences window.

  2. Select [Register an additional license] to enter an additional license number in [License number] and then click the [Sign in] button.

Actions to take if the problem persists
Windows

If the problem persists even after the above actions are taken, deactivate the license that has been activated for the connected ScanSnap, by clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears.

After the license is deactivated, the license is automatically activated for the connected ScanSnap.

ATTENTION
  • By clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears, all licenses for the connected ScanSnap are deactivated.

    To continue to use the ScanSnap (which a license has been deactivated for) on another computer or with another user account on the same computer, you need to activate a license again.

Mac OS

If the problem persists even after the above actions are taken, deactivate the license that has been activated for the connected ScanSnap, by clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears.

A license is activated when you sign in from the preferences window that is displayed after a license is deactivated.

ATTENTION
  • By clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears, all licenses for the connected ScanSnap are deactivated.

    To continue to use the ScanSnap (which a license has been deactivated for) on another computer or with another user account on the same computer, you need to activate a license again.

 

 

Is the connected ScanSnap already using four licenses? (When you are not using a ScanSnap account)Is the connected ScanSnap already using one license? (When you are not using a ScanSnap account)

Four ScanSnap Home licenses are allowed for one ScanSnap unit.

One ScanSnap Home license is allowed for one ScanSnap unit.

If a license could not be activated when you setup the ScanSnap, check the following:

Registering a ScanSnap account to activate a license
Windows

First, register a ScanSnap account. Next, on another computer, deactivate an unnecessary license. Then, on a computer that is connected to the ScanSnap, activate a license with the registered ScanSnap account.

  1. Register a ScanSnap account.

    1. Display the ScanSnap account registration page.

    2. Click the [ScanSnap account registration] button.

      Follow the instructions on the window to register a ScanSnap account.

  2. Deactivate an unnecessary license on another computer.

    HINT
    • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

    1. Display the main window of ScanSnap Home on another computer that you are using the ScanSnap with.

      For details, refer to To Display the Main Window.

    2. Select [Settings] in the menu [Preferences] to display the preferences window.

    3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

    4. Perform one of the following:

      • Click the [Sign out] button to deactivate a license

      • Sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account. (recommended)]

  3. Activate a license with the ScanSnap account on a computer that is connected to the ScanSnap.

    1. Click the [OK] button in the message window that appears to display the preferences window.

    2. Sign in by entering a ScanSnap account e-mail address and a password that you registered in step 1 in the fields under [Sign in with a ScanSnap account. (recommended)].

Mac OS

First, register a ScanSnap account. Next, on another computer, deactivate an unnecessary license. Then, on a computer that is connected to the ScanSnap, activate a license with the registered ScanSnap account.

  1. Register a ScanSnap account.

    1. Display the ScanSnap account registration page.

    2. Click the [ScanSnap account registration] button.

      Follow the instructions on the window to register a ScanSnap account.

  2. Deactivate an unnecessary license on another computer.

    HINT
    • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

    1. Display the main window of ScanSnap Home on another computer that you are using the ScanSnap with.

      For details, refer to To Display the Main Window.

    2. Select [Settings] in the menu [Preferences] to display the preferences window.

    3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

    4. Perform one of the following:

      • Click the [Sign out] button to deactivate a license

      • Sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account (Recommended)]

  3. Activate a license with the ScanSnap account on a computer that is connected to the ScanSnap.

    1. Click the [OK] button in the message window that appears to display the preferences window.

    2. Sign in by entering a ScanSnap account e-mail address and a password that you registered in step 1 in the fields under [Sign in with a ScanSnap account (Recommended)].

  4. Deactivate an unnecessary license on another computer.

    HINT
    • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

    1. Display the main window of ScanSnap Home on another computer that you are using the ScanSnap with.

      Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select [ScanSnap Home] on the menu bar [Preferences] to display the preferences window.

    3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

    4. Click the [Sign out] button to deactivate a license.

  5. Activate a license with the ScanSnap account on a computer that is connected to the ScanSnap.

    1. Click the [OK] button in the message window that appears to display the preferences window.

    2. Sign in by entering a ScanSnap account e-mail address and a password that you registered in step 1 in the fields under [Sign in with a ScanSnap account (Recommended)].

 

Deactivating an unnecessary license and then activating a license
Windows

Deactivate an unnecessary license on another computer or with another user account on the same computer, and then activate the a license again on a computer that is connected to the ScanSnap.

HINT
  • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

Deactivating an unnecessary license on another computer
  1. Display the main window of ScanSnap Home on another computer that you are using the ScanSnap with.

    For details, refer to To Display the Main Window.

  2. Select [Settings] in the menu [Preferences] to display the preferences window.

  3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

  4. Perform one of the following:

    • Click the [Sign out] button to deactivate a license

    • Sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account. (recommended)]

Activating a license again on a computer that is connected to the ScanSnap
  1. Click the [Cancel] button in the message window that appears.

  2. In the [ScanSnap Home - Connecting ScanSnap] window (Connection with the ScanSnap), click the [Retry] button.

Mac OS

Deactivate an unnecessary license on another computer or with another user account on the same computer, and then activate the a license again on a computer that is connected to the ScanSnap.

HINT
  • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

Deactivating an unnecessary license on another computer
  1. Display the main window of ScanSnap Home on the computer that you are using the ScanSnap with.

    Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select [ScanSnap Home] on the menu bar [Preferences] to display the preferences window.

  3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

  4. Perform one of the following:

    • Click the [Sign out] button to deactivate a license

    • Sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account (Recommended)]

Activating a license again on a computer that is connected to the ScanSnap
  1. Click the [Cancel] button in the message window that appears.

  2. In the [ScanSnap Home - Connecting ScanSnap] window (Connection with the ScanSnap), click the [Next] button.

 

Activating an additional license

For details about purchasing an additional license, refer to "Suppliers of Consumables/Optional Parts" in Customer Support.

  1. Click the [OK] button in the message window that appears to display the preferences window.

  2. Select [Register an additional license] to enter an additional license number in [License number] and then click the [Sign in] button.

Actions to take if the problem persists
Windows

If the problem persists even after the above actions are taken, deactivate the license that has been activated for the connected ScanSnap, by clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears.

After the license is deactivated, the license is automatically activated for the connected ScanSnap.

ATTENTION
  • By clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears, all licenses for the connected ScanSnap are deactivated.

    To continue to use the ScanSnap (which a license has been deactivated for) on another computer or with another user account on the same computer, you need to activate a license again.

Mac OS

If the problem persists even after the above actions are taken, deactivate the license that has been activated for the connected ScanSnap, by clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears.

A license is activated when you sign in from the preferences window that is displayed after a license is deactivated.

ATTENTION
  • By clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears, all licenses for the connected ScanSnap are deactivated.

    To continue to use the ScanSnap (which a license has been deactivated for) on another computer or with another user account on the same computer, you need to activate a license again.

 

 

Is the connected ScanSnap already using four licenses? (When you are in a region where ScanSnap accounts are not available)Is the connected ScanSnap already using one license? (When you are in a region where ScanSnap accounts are not available)

Four ScanSnap Home licenses are allowed for one ScanSnap unit.

One ScanSnap Home license is allowed for one ScanSnap unit.

If a license could not be activated when you setup the ScanSnap, check the following:

Deactivating an unnecessary license and then activating a license
Windows

Deactivate an unnecessary license on another computer or with another user account on the same computer, and then activate the a license again on a computer that is connected to the ScanSnap.

HINT
  • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

Deactivating an unnecessary license on another computer
  1. Display the main window of ScanSnap Home on another computer that you are using the ScanSnap with.

    For details, refer to To Display the Main Window.

  2. Select [Settings] in the menu [Preferences] to display the preferences window.

  3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

  4. Click the [Sign out] button to deactivate a license.

Activating a license again on a computer that is connected to the ScanSnap
  1. Click the [Cancel] button in the message window that appears.

  2. In the [ScanSnap Home - Connecting ScanSnap] window (Connection with the ScanSnap), click the [Retry] button.

Mac OS

Deactivate an unnecessary license on another computer or with another user account on the same computer, and then activate the a license again on a computer that is connected to the ScanSnap.

HINT
  • When multiple user accounts are set in a computer, check if a license for the ScanSnap is activated by each user account. If a license is activated by each user account, you must deactivate the license with those user accounts.

Deactivating an unnecessary license on another computer
  1. Display the main window of ScanSnap Home on the computer that you are using the ScanSnap with.

    Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select [ScanSnap Home] on the menu bar [Preferences] to display the preferences window.

  3. Select the [Account] tab and check that the displayed license number is the same as the serial number for the ScanSnap that you are using.

  4. Click the [Sign out] button to deactivate a license.

Activating a license again on a computer that is connected to the ScanSnap
  1. Click the [Cancel] button in the message window that appears.

  2. In the [ScanSnap Home - Connecting ScanSnap] window (Connection with the ScanSnap), click the [Next] button.

 

Activating an additional license

For details about purchasing an additional license, refer to "Suppliers of Consumables/Optional Parts" in Customer Support.

  1. Click the [OK] button in the message window that appears to display the preferences window.

  2. Select [Register an additional license] to enter an additional license number in [License number] and then click the [Sign in] button.

Actions to take if the problem persists
Windows

If the problem persists even after the above actions are taken, deactivate the license that has been activated for the connected ScanSnap, by clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears.

After the license is deactivated, the license is automatically activated for the connected ScanSnap.

ATTENTION
  • By clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears, all licenses for the connected ScanSnap are deactivated.

    To continue to use the ScanSnap (which a license has been deactivated for) on another computer or with another user account on the same computer, you need to activate a license again.

Mac OS

If the problem persists even after the above actions are taken, deactivate the license that has been activated for the connected ScanSnap, by clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears.

A license is activated when you sign in from the preferences window that is displayed after a license is deactivated.

ATTENTION
  • By clicking the [Remove] button in the window displayed when you click the [Redo activation] button in the message window that appears, all licenses for the connected ScanSnap are deactivated.

    To continue to use the ScanSnap (which a license has been deactivated for) on another computer or with another user account on the same computer, you need to activate a license again.