Error Code List (Shoeboxed)

Causes and solutions for error codes that are displayed when using the ScanSnap Cloud service to save scanned images in Shoeboxed are explained below.
  • B11Cg206, B11Cg210

    Cause

    The cloud storage service is not authenticated or authorized.

    Solution

    Log in to the cloud storage service again on the window for selecting cloud storage services.

  • B11Cg207, B11Cg216

    Cause

    There is a problem with the service provider (server).

    Solution

    Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

  • B11Cg208, B11Cg211

    Cause

    The issue may be caused by the following:

    • Connection to the cloud storage service failed.

    • Communication with the cloud storage service was disconnected.

    • A connection timeout occurred.

    Solution

    Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

  • B11Fg013

    Cause

    Access was restricted because the password was changed.

    Solution

    Log in to the cloud storage service again on the window for selecting cloud storage services.