A push notification is sent to your mobile device from the ScanSnap Cloud service when a scan is finished and when an error occurs during a scan.

If you do not receive a push notification, the issue may be caused by the following:

• The setting is configured not to receive or display a push notification

• The ScanSnap Cloud application is displayed in the front

• The security level is high in the network that you are on, such as an network for an office

• An unspecified cause such as bad communication status

  This push notification feature uses a system provided by Apple Inc. However, this system does not guarantee that your mobile device will always receive a push notification. You may not receive a push notification depending on the environment, such as when the environment affects the communication status.

• When the setting is configured not to receive or display a push notification

  Change the setting so that a push notification can be received or displayed.

  For details, refer to your mobile device manual.

• When the ScanSnap Cloud application is displayed in the front

  A push notification is not displayed when the ScanSnap Cloud application is displayed in the front. Check the scanning status and the saving status of scanned images in the scan history list of the ScanSnap Cloud application.

• When the security level is high in the network that you are on

  Contact your network administrator.

• When the communication status is not good

  Use it in an environment where the communication status is good.

• When none of the above solve the problem

  Start up the ScanSnap Cloud application and check the scan history.