Inaccessible to the Network (Connecting to a Scanner Failed)
- Cause
-
The issue may be caused by the following:
The ScanSnap is turned off.
The ScanSnap is used by other devices.
[Stable Wi-Fi scanning] or [Avoid poor connections] is enabled in the Wi-Fi advanced settings.
The privacy separator function of the wireless access point is enabled.
Depending on the wireless access point such as a mobile router, the privacy separator function of the wireless access point may be enabled.
The password for the wireless access point is wrong.
- Solution
Check the following items:
When the ScanSnap is turned off
Turn the power on.
When the ScanSnap is used by other devices
Connect the ScanSnap to the network after you finish using the ScanSnap with other devices.
When [Stable Wi-Fi scanning] or [Avoid poor connections] is enabled in the Wi-Fi advanced settings
Disable the setting and try again.
When the privacy separator function of the wireless access point is enabled
Disable the function.
If you cannot change the setting, contact the manufacturer.
To check whether the wireless access point is equipped with a privacy separator function or to check how to configure the settings, refer to your wireless access point manual.
When the password for a wireless access point is wrong
Check what the correct password is.
A password is referred to as an encryption key or a cryptography key depending on the wireless access point in use. Usually, the network name (SSID) and the password are on the side or the bottom of a wireless access point device.
For details about the value to be entered, refer to your wireless access point manual.
If you do not know the password for the wireless access point, contact your network administrator.