A Connection Cannot Be Established with the ScanSnap during the Setup.

Cause

The issue may be caused by the following:

  1. Is the ScanSnap turned off?

  2. Is the Wi-Fi switch of the ScanSnap turned off?

  3. Is the ScanSnap already used by other devices?

  4. Is the [Scan] button or the [Scan/Stop] button held down long enough?

  5. Did you perform the setup again, with the ScanSnap on after failing to connect to the ScanSnap?

Solution

Perform the following:

  1. Turn on the ScanSnap.

  2. Turn on the Wi-Fi switch of the ScanSnap.

  3. Make sure that the ScanSnap is not used by other devices.

  4. Hold down the [Scan] button or the [Scan/Stop] button until the Wi-Fi indicator flashes in orange. When the Wi-Fi indicator lights up in orange, tap the [Search for ScanSnap] button on ScanSnap Connect Application.

  5. If connecting to the ScanSnap fails, perform the following:

    1. Close the ADF paper chute (cover) to turn the power off.

    2. Check that the mobile device is connected to the wireless access point that you want to set for the ScanSnap.

    3. Set up the ScanSnap again.