Removing a Jammed Document

When you remove a document jammed inside the ScanSnap, check the following:

Did you use force to pull out the jammed document?

Do not use force to pull out the jammed document, and remove it by referring to the following video.

  • Be careful not to touch any sharp parts upon removing jammed documents. This may cause injury.

  • Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.

  • The glass surface may become extremely hot during operation. Be careful not to burn yourself.

When the ADF top section is closed, the sound of the roller rotating comes out.

Load documents after the sound stops.

Did you use force to pull out the jammed document?

Do not use force to pull out the jammed document, and make sure to open the ADF top section first and then remove the document.

  • Be careful not to touch any sharp parts upon removing jammed documents. This may cause injury.

  • Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.

  • The glass surface may become extremely hot during operation. Be careful not to burn yourself.

  1. Remove the document from the ADF paper chute (cover).

  2. Pull the ADF release tab towards you to open the ADF top section.

    Opening the ADF Top Section
    Opening the ADF Top Section
  3. Remove the jammed document.

    Removing the Document
    Removing the Document
  4. Close the ADF top section until it locks in place.

    Closing the ADF Top Section
    Closing the ADF Top Section
    ATTENTION
    • Confirm that the ADF top section is completely closed.

      Otherwise, paper jams or other feeding errors, or image faults may occur.

    To continue scanning documents, check the page that you want to resume a scan from, and then load the document in the ADF paper chute (cover).

Did you use force to pull out the jammed document?

Do not use force to pull out the jammed document, and make sure to open the top cover first and then remove the document.

  • Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.

This section provides an explanation with figures of ScanSnap iX100 as an example.

  1. Open the top cover and the output guide.

    If you are using the output guide, open the top cover only.

    Opening the Top Cover
  2. Remove the jammed document.

    • When the output guide is not used

      Removing the Document
    • When the output guide is used

      Removing the Document
    HINT
    • If the document is difficult to pull out, close the top cover slightly.

      If you still cannot remove the document, press the [Scan/Stop] button on the ScanSnap for more than 4 seconds while keeping the top cover open.

      This rotates the feed roller and the eject roller, which will help you remove the document easier (rollers keep rotating while the button is being held down).

      Rotating Rollers to Remove the Document
  3. Close the top cover and the output guide until they lock in place.

    Closing the Top Cover
    ATTENTION
    • Make sure that the top cover is completely closed.

      Otherwise, paper jams or other feeding errors, or image faults may occur.

    To continue scanning documents, check the page that you want to resume a scan from, and then load the document in the feed guide.