You Cannot Sign In with a ScanSnap Account

If you cannot sign in with a ScanSnap account even when you are in a region where ScanSnap accounts are available, check the following:

Is the region where ScanSnap accounts are not available selected for the region setting on the computer that you are using?

Even when you are in a region where ScanSnap accounts are available, if the region where ScanSnap accounts are not available is selected for the region setting on your computer, you cannot sign in with a ScanSnap account.

Change the region setting on your computer in the following procedure, and then sign in with a ScanSnap account.

Windows
  1. Exit ScanSnap Home.

  2. Change the region setting on the computer to the region that you selected when registering a ScanSnap account.

    1. Display the [Region] window or the [Region and Language] window.

      For details, refer to To Display the [Region] Window or the [Region and Language] Window.

    2. In the [Location] tab, change the region setting to the region that you selected when registering a ScanSnap account

    3. Click the [OK] button, and close the [Region] window or [Region and Language] window, and then restart the computer.

  3. Sign in with a ScanSnap account.

    1. Display the main window of ScanSnap Home.

      For details, refer to To Display the Main Window.

    2. Select [Settings] in the menu [Preferences] to display the preferences window.

    3. Select the [Account] tab, and sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account. (recommended)].

Mac OS
  1. Exit ScanSnap Home.

  2. Change the region setting on the computer to the region that you selected when registering a ScanSnap account.

    1. Select [System Preferences] from the Apple (Apple Mark) menu to display the [System Preferences] window.

    2. Select [Language & Region] to display the [Language & Region] window.

    3. Change the setting for [Region] to the region that you selected when registering a ScanSnap account.

    4. Click Close in the upper left of the window to close the [Language & Region] window, and then restart the computer.

  3. Sign in with a ScanSnap account.

    1. Display the main window of ScanSnap Home.

      Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select [ScanSnap Home] on the menu bar [Preferences] to display the preferences window.

    3. Select the [Account] tab, and sign in by entering a ScanSnap account e-mail address and a password in the fields under [Sign in with a ScanSnap account (Recommended)].