Error Code List (OneDrive)

Causes and solutions for error codes that are displayed when saving to OneDrive fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg133, B11Cg134, B11Cg140, B11Cg147, B11Fg014

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg137, B11Cg141, B11Cg237, B11Cg247

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg138

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg149

Cause

The storage capacity of the cloud service has been exceeded.

Solution

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

B11Cg238

Cause

You do not have access permission for the folder.

Solution

Set an appropriate permission for the folder.

B11Cg239

Cause

The file to be renamed has been deleted.

Solution

Scan the document again.

B11Cg275

Cause

The folder in the cloud service has been deleted or renamed.

Solution

Open the [Edit profiles] window for a profile that you are using, specify a folder to save scanned images in [Save to] again, and then scan a document again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).