Error Code List (Google Photos)

Causes and solutions for error codes that are displayed when saving to Google Photos fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg185

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg187, B11Cg188, B11Cg191

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg189

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg202

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg196, B11Cg241

Cause

The ScanSnap Cloud service cannot access the cloud service by creating an account only, and the setup of the cloud service fails.

Solution

Log in to the cloud service first on an application supported by the cloud service or a web browser.

B11Cg269

Cause

The number of files that were to be stored in one album exceeded the maximum number, which is 2000, or the total size of files exceeded the storage capacity of the cloud service.

Solution

Delete unwanted files in the cloud service to secure sufficient free space, and then try again.

B11Fg092

Cause

The number of times a link between ScanSnap Cloud and Google Photos was established has reached the limit (for all ScanSnap Cloud users), so connection from the ScanSnap Cloud is restricted.

Solution

Try again on a different day.