Error Code List (Expensify)

Causes and solutions for error codes that are displayed when saving to Expensify fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Fg001

Cause: A connection timeout occurred.
Solution: Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg004, B11Fg005, B11Fg008

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Fg007

Cause: The maximum size of a file has been exceeded.
Solution: If the documents consist of many sheets, scan them in multiple batches.

B11Fg009

Cause: Access was restricted because there were too many users accessing the cloud service.
Solution: Wait for a while and try again. If the documents consist of many sheets, scan them in multiple batches.

B11Fg010

Cause

The issue may be caused by the following:

Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.