Error Code List (All Cloud Services)

Causes and solutions for error codes that are displayed when saving to a cloud service fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cc003

Cause

The folder in the cloud service has been deleted or renamed.

Solution

Open the [Edit profiles] window for a profile that you are using, specify a folder to save scanned images in [Save to] again, and then scan a document again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cc004

Cause

No cloud service is specified in a profile that you are using.

Solution

Open the [Edit profiles] window for a profile that you are using, specify a cloud service in which a scanned image is to be saved, and then scan a document again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cc005

Cause

The file to be renamed has been deleted.

Solution

Scan the document again.

B11Jc001

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc002

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc003

Cause

The maximum size of a file has been exceeded.

Solution

If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet/Photo Carrier Sheet, remove the document from the sheet or the Carrier Sheet/Photo Carrier Sheet and then scan it again.

If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.

B11Jc004

Cause

Uploading of a file other than PDF was attempted.

Solution

Open the [Edit profiles] window for a profile that you are using, select [PDF (*.pdf)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc005

Cause

Uploading of a PDF file that contains multiple pages was attempted.

Solution

Open the [Edit profiles] window for a profile that you are using, select [PDF (create per page) (*.pdf)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc006

Cause

Failed to upload a scanned image in the cloud service.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Jc007

Cause

There is a problem with the service provider (server).

Solution

Wait for a while and try again.

B11Jc008

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Jc009

Cause

The storage capacity of the cloud service has been exceeded.

Solution

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.