ADF top section open

Causes and solutions for the [ADF top section open] message appearing when using the ScanSnap Cloud service are explained in this section.
Cause

The ADF top section opened during a scan. Scanning is canceled.

Solution

  1. Remove the document from the ADF paper chute (cover).

  2. Remove the document that was being scanned.

  3. Close the ADF top section until it clicks.

    Closing the ADF Top Section

    When the error is cleared, the [Scan] button flashes in purple twice.

  4. Load the document again, and press the [Scan] button.

    Scanning is resumed.

    HINT

    To finish scanning, press the [Scan] button without loading the document after the error is cleared.

    The images that are scanned before an error occurs are saved in a cloud storage service.