The issue may be caused by the following:

• A document was inserted into the feeding section of the ScanSnap at a skewed angle.

• A document was not placed against the left side of the feeding section of the ScanSnap.

  When a document size other than [Auto] is selected for [Document size] in the ScanSnap Cloud Settings window, the scanned image may appear different from the original document if you do not place the document against the left side of the feeding section of the ScanSnap.

• A dual scan was performed. (Two documents were loaded and scanned at the same time or one document was loaded while another document was being scanned in the ScanSnap.)

  The length of the document that can be scanned with dual scan is 863 mm. If you attempt to scan documents that are longer than the maximum length, the last scanned image may be missing.

• A document size smaller than the actual document has been set in [Document size].

  Part of the image will appear missing when you select a document size that is smaller than the actual document in [Document size] in the ScanSnap Cloud Settings window.

• Newspaper/magazine clippings or documents in polygonal shapes were scanned.

• When a document was inserted into the feeding section of the ScanSnap at a skewed angle

  Insert the document straight into the feeding section of the ScanSnap.

• When a document was not placed against the left side of the feeding section of the ScanSnap

  Insert the document as you place it against the left side of the feeding section of the ScanSnap, and scan again.

• When a dual scan was performed

  If you perform a dual scan, use documents that are 863 mm or less.

• When a document size smaller than the actual document has been set in [Document size]

  In the ScanSnap Cloud Settings window, select the same size as the document in [Document size].

  If the same size as the document is not an option for [Document size], select [Auto].

  ATTENTION

  When a document size other than [Auto] is selected for [Document size] in the ScanSnap Cloud Settings window, place the document against the left side of the feeding section of the ScanSnap.

• When scanning newspaper/magazine clippings or documents in polygonal shapes

  Place one sheet at a time in the Carrier Sheet to scan.

  ATTENTION

  You must close the output guide in order to use the Carrier Sheet. Scanning the Carrier Sheet with the output guide open causes a paper jam.

  HINT

  The [Scan/Stop] button flashes in blue by holding down the [Scan/Stop] button for 3 seconds or longer. If you use the Carrier Sheet to scan a document when the button is flashing, the scanned image of the document is output into the size of the document.