Error Code List (Google Photos)
B11Cg185
- Cause
Uploading of a file other than JPEG was attempted.
- Solution
Specify JPEG in the scan settings.
B11Cg187, B11Cg188, B11Cg191
- Cause
The cloud storage service is not authenticated or authorized.
- Solution
Log in to the cloud storage service again on the window for selecting cloud storage services.
B11Cg189
- Cause
The issue may be caused by the following:
Connection to the cloud storage service failed.
Communication with the cloud storage service was disconnected.
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg196, B11Cg202
- Cause
There is a problem with the service provider (server).
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg241
- Cause
The ScanSnap Cloud service cannot access the cloud storage service by creating an account only, and the setup of the cloud storage service fails.
- Solution
Log into the cloud storage service on an application supported by the cloud storage service or a web browser first.
B11Cg269
- Cause
The number of files that were to be stored in one album exceeded the maximum number, which is 2000, or the total size of files exceeded the storage capacity of the cloud storage service.
- Solution
Remove unwanted files to secure sufficient free space in the cloud storage service, and then try again.
B11Fg092
- Cause
The number of times a link between ScanSnap Cloud and Google Photos was established has reached the limit (for all ScanSnap Cloud users), so connection from the ScanSnap Cloud is restricted.
- Solution
Try again on a different day.