Error Code List (Dropbox)

Causes and solutions for error codes that are displayed when using the ScanSnap Cloud service to save scanned images in Dropbox are explained below.
  • B11Cg018, B11Cg031

    Cause

    The cloud storage service is not authenticated or authorized.

    Solution

    Log in to the cloud storage service again on the window for selecting cloud storage services.

  • B11Cg020, B11Cg027, B11Cg033, B11Cg037, B11Fg038

    Cause

    There is a problem with the service provider (server).

    Solution

    Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

  • B11Cg021, B11Cg028

    Cause

    The issue may be caused by the following:

    • Connection to the cloud storage service failed.

    • Communication with the cloud storage service was disconnected.

    • A connection timeout occurred.

    Solution

    Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

  • B11Cg026

    Cause

    The storage capacity of the cloud storage service has been exceeded.

    Solution

    Expand the storage capacity, or remove unwanted files to secure sufficient free space, and then try again.

  • B11Cg036, B11Cg248

    Cause

    Connection was not established because the cloud storage service is under maintenance.

    Solution

    Check the status of the cloud storage service, and try again after the service is resumed.

  • B11Fg023

    Cause

    You do not have access permission for the folder.

    Solution

    Set an appropriate permission for the folder.