Error Code List (All Cloud Storage Services)
B11Cc003
- Cause
The issue may be caused by the following:
The folder in the cloud storage service has been deleted or renamed.
The file to be renamed has been deleted.
- Solution
-
-
When the folder in the cloud storage service has been deleted or renamed
Specify the folder in the cloud storage service again, and try scanning the document again.
-
When the file to be renamed has been deleted
Scan the document again.
-
B11Cc004
- Cause
No cloud storage service is selected.
- Solution
Specify a cloud storage service on the window for selecting cloud storage services.
B11Jc001
- Cause
The cloud storage service is not authenticated or authorized.
- Solution
Log in to the cloud storage service again on the window for selecting cloud storage services.
B11Jc002
- Cause
The issue may be caused by the following:
Connection to the cloud storage service failed.
Communication with the cloud storage service was disconnected.
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Jc003
- Cause
The maximum size of a file has been exceeded.
- Solution
If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.
B11Jc004
- Cause
Uploading of a file other than PDF was attempted.
- Solution
Specify PDF in the scan settings.
B11Jc005
- Cause
Uploading of a PDF file that contains multiple pages was attempted.
- Solution
-
Configure the scan settings so that a PDF file contains only one page when a document is scanned.
B11Jc006
- Cause
Failed to upload a scanned image in the cloud storage service.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Jc007
- Cause
There is a problem with the service provider (server).
- Solution
Wait for a while and try again.
B11Jc008
- Cause
Uploading of a file other than JPEG was attempted.
- Solution
Specify JPEG in the scan settings.
B11Jc009
- Cause
The storage capacity of the cloud storage service has been exceeded.
- Solution
Expand the storage capacity, or remove unwanted files to secure sufficient free space, and then try again.