B11Cg091, B11Cg092, B11Cg095, B11Fg017

Cause

The cloud storage service is not authenticated or authorized.

Solution

Open the screen for selecting cloud storage services, and specify a could storage service again.

For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.

B11Cg093

Cause

The issue may be caused by the following:

• Connection to the cloud storage service failed.

• Communication with the cloud storage service was disconnected.

• A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg096, B11Cg100, B11Fg020

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg102

Cause

The maximum size of a file has been exceeded.

Solution

If the documents consist of many sheets, scan them in multiple batches.

B11Fg024

Cause

The number of image files to be uploaded in the cloud storage service has exceeded the maximum limit.

Solution

B11Fg025

Cause

You do not have access permission for the company data source.

Solution

Contact the administrator of the company data source that you are trying to log into.

B11Fg100

Cause

The server is busy.

Solution

Wait for a while and try again.

B11Fg113

Cause

No company data source is specified for the cloud storage service.

Solution

Open the screen for selecting cloud storage services, specify a company data source for the cloud storage service, and tap the [Save again] button in the detail view screen.

For details, refer to Changing a Storage for a Scanned Image and Detail View Screen in ScanSnap Cloud Operation.

HINT

If you cannot specify a company data source for the cloud storage service in the screen for selecting cloud storage services, update the ScanSnap Cloud application to the latest version.