Top cover open

Causes and solutions for the [Top cover open] message appearing when using the ScanSnap Cloud service are explained in this section.
Cause

The top cover opened during a scan. Scanning is canceled.

Solution

  1. Remove the document that was being scanned.

  2. Close the top cover.

    Closing the Top Cover

    When the error is cleared, the [Scan/Stop] button flashes in purple twice.

    ATTENTION

    The [Scan/Stop] button may flash in blue when the error is cleared. In such a case, wait for a while for the button to flash in purple twice.

  3. Insert the document again, and press the [Scan/Stop] button.

    Scanning is resumed.

    HINT

    To finish scanning, press the [Scan/Stop] button without inserting the document again after the error is cleared.

    The images that are scanned before an error occurs are saved in a cloud storage service.