Error Code List (Dr.Wallet)
B11Cg040
- Cause
Uploading of a file other than JPEG was attempted.
- Solution
Open the [Scan settings] screen, and set [JPEG] for [File format].
For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.
B11Cg042, B11Cg043, B11Cg051, B11Fg015
- Cause
The cloud storage service is not authenticated or authorized.
- Solution
Open the screen for selecting cloud storage services, and specify a could storage service again.
For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.
B11Cg044
- Cause
The issue may be caused by the following:
Connection to the cloud storage service failed.
Communication with the cloud storage service was disconnected.
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg046
- Cause
The number of image files to be uploaded in the cloud storage service has exceeded the maximum limit.
- Solution
-
Depending on your cloud service contract, there may be a limit on the number of scanned image files that can be uploaded.
For details, check your cloud service contract.
B11Cg048, B11Cg052, B11Cg056, B11Fg019
- Cause
There is a problem with the service provider (server).
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.