Error Code List (Yayoi)
B11Ja001
- Cause
The cloud storage service is not authenticated or authorized.
- Solution
Open the screen for selecting cloud storage services, and specify a could storage service again.
For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.
B11Ja002
- Cause
The issue may be caused by the following:
Connection to the cloud storage service failed.
Communication with the cloud storage service was disconnected.
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Ja003
- Cause
The maximum size of a file has been exceeded.
- Solution
-
If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.
B11Ja006
- Cause
Failed to upload a scanned image in the cloud storage service.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Ja007
- Cause
There is a problem with the service provider (server).
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.