Notes and Tips on the ScanSnap Sync Function
To sync with a cloud service, an Internet connection must be established.
Order of the JPEG files saved together may be changed if these files are created by setting [Save together] to on and you change the names of these files.
When you refresh the files on multiple devices with the ScanSnap Sync set to on, data may multiply on the cloud service depending on the cloud service.
You cannot change the name of a file that is being uploaded to a cloud service. If the ScanSnap Sync function is set to on, you can change the name of files that are on a cloud service only when an Internet connection is established.
If a file name or a folder name contains a graphic symbol, it may not be shown properly on another device depending on the cloud service.
If a large size file is uploaded, it may not be uploaded successfully depending on the cloud service or communication status of the Internet connection. When this is the case, check that the Internet connection is normal. As necessary, scan documents in the following procedure again in order to reduce the size of files to be uploaded.
Divide the documents to be scanned into multiple batches
Scan documents by setting [Image quality] to a low resolution for [Scanning] in the [Profile] screen
Scan documents by setting [Compression rate] to a large value for [File size] in the [Profile] screen
If there is a significant time lag in the mobile device, the device may not be able to sync with a cloud service. If there is a time lag, set the correct time.
When an Internet connection is established, the [Preview] screen appears and downloading a file starts when you tap a file that has not been downloaded. When the file is downloaded, the file is opened.
A file or a folder that is being uploaded to a cloud service cannot be deleted.
When an Internet connection is not established, a file and folder on a could service cannot be deleted.
If you delete a file or a folder on the cloud service side, the file or the folder will be deleted from the mobile device the next time the folder information is refreshed.
If you edit a file that is in a synchronized state when an Internet connection is not established, it is uploaded to a cloud service when one of the following occurs:
When you start up ScanSnap Connect Application the next time
When a folder with the ScanSnap Sync function set to on is refreshed
When an Internet connection is established
The following file can be uploaded:
A file that is scanned and received by using ScanSnap Connect Application
A file that is received by using Scan to Mobile