About Customer Support and Maintenance

Customer Support

  • Google Drive

    Refer to the Google Drive Help Center or the Google Product Forums.

    This is shown by selecting [Help] in Google Drive.

  • Dropbox

    Refer to the following web page:


  • OneDrive

    Refer to the OneDrive Help or the Microsoft Forum.

    This is shown by selecting [Help] in OneDrive.

  • ScanSnap

    For other inquiries on the ScanSnap, refer to the ScanSnap Support Site.


    If your problem cannot be solved after referring to the above web pages, visit the following web page to check the contact information of a suitable Fujitsu office and contact the Fujitsu office.


Suppliers of Consumables/Optional Parts



Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for repairs on this product.

For details, refer to the following portal site:



For safety reasons, never attempt repairs by yourself.