Paper jam occurred. Open the top cover and remove the document.
The issue may be caused by the following:
Paper is jammed inside iX100.
You tried to scan a long page document (a document longer than the standard size).
Perform the following:
Open the top cover of iX100, and remove the document that is inside.
You cannot scan a long page document with ScanSnap Connect Application.
If you use ScanSnap Manager on your computer, scan a long page document with ScanSnap Manager. You can receive the file or download the file to your mobile device in the following procedure.
Use Scan to Mobile to receive the file
Use the ScanSnap Sync function to download the file that is saved in ScanSnap Organizer