The Wireless Access Point Does Not Appear in the [Network name (SSID)] List

Is the wireless access point turned on?

Turn on the wireless access point.

Also check that there are no errors or malfunctions on the wireless access point.

For details about wireless access point errors, refer to the manual of your wireless access point.

Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?

The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

On the touch panel of the ScanSnap, check the signal status with the icon that is displayed in the upper left of the home screen.

Icon

Signal Status

Signal Strength (Strong)

Signal strength: Strong

Signal Strength (Medium)

Signal strength: Medium

Signal Strength (Weak)

Signal strength: Weak

No signal

No signal

Searching/Not specified

Searching for a wireless access point/No wireless access point specified

Check the signal status by using ScanSnap Wireless Setup Tool.

For details, refer to the ScanSnap Wireless Setup Tool Help.

For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.

  • Move the ScanSnap closer to the wireless access point.

  • Move the ScanSnap and the wireless access point away from the following items:

    • Obstacles that may block the signal (for example, walls and metal boards)
    • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
  • Change the direction of the ScanSnap.

HINT
  • Even if the signal status is fine, communication within the range of a certain frequency or in certain wireless channels may become unstable due to signal interference such as noise.

    When you are in a region where 5 GHz Wi-Fi is available, do not select [Automatic] for the frequency in order to connect the ScanSnap. Select [2.4GHz] or [5GHz] depending on where you use the ScanSnap.

    For details, refer to Changing the Frequency for Connecting the ScanSnap.

    Change the value of the wireless channel on the wireless access point if necessary.

    For details, refer to the manual of your wireless access point.

Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

Change the value of the wireless channel on the wireless access point.

Have you configured any communication authorization settings on the wireless access point?

If the settings are configured in the ways below on the wireless access point, follow the solutions accordingly.

  • Communication between wireless devices is disabled (for example, because of a privacy separator function or a port separator function)

    Enable communication between wireless devices on the wireless access point.

  • When the SSID broadcast, such as ANY connection, is disabled

    Enable the SSID broadcast on the wireless access point. Otherwise, configure the Wi-Fi settings manually.

  • When the protocol filter function is configured

    Configure the protocol on the wireless access point.

  • When the stealth function is configured

    Disable the stealth function, and then configure the Wi-Fi settings again using the WPS function. Otherwise, configure the Wi-Fi settings manually.

  • When MAC address filtering is configured

    Set the MAC address for the ScanSnap on the wireless access point, and then configure the Wi-Fi settings again.

In addition, the set channel may be used with another wireless access point.

In this case, change the value of the wireless channel on the wireless access point.

For details about the settings of the wireless access point, refer to your wireless access point manual.