ScanSnap Home Does Not Start or Cannot Be Used

Is a message displayed, indicating that an unexpected error occurred?

The operation of the program is unstable. Restart ScanSnap Home.

Windows

If the problem still persists, the files required to run ScanSnap Home may not be able to be used because those files are being monitored by the antivirus software.

Configure the settings so that the following files and folders are not monitored, uninstall ScanSnap Home, and then install the latest version of ScanSnap Home.

You can download the latest version of ScanSnap Home from here.

  • Files which should not be monitored by an antivirus software

    • PfuSsMon.exe

    • PfuSshImgProc.exe

    • PfuSshImgMonitor.exe

    • SshRegister.exe

  • Folders which should not be monitored by an anti-virus software

    • C:\Users\<UserName>\AppData\Local\Temp\ScanSnap Home

    • C:\Users\<UserName>\AppData\Local\Temp\MULTIPROCESSTEMP

    • C:\Users\<UserName>\AppData\Local\Temp\SSRawData

    • C:\Program Files\PFU\ScanSnap\Home (32-bit operating system)

    • C:\Program Files (x86)\PFU\ScanSnap\Home (64-bit operating system)

For details about how to configure the antivirus software settings, refer to the manual of the antivirus software that you are using.

Mac OS

If the problem still persists, the files required to run ScanSnap Home may not exist.

Uninstall ScanSnap Home and then install the latest version of ScanSnap Home.

Download ScanSnap Home from here, and then install it.

 

Is nothing displayed on the computer even though you started ScanSnap Home, or is a message displayed, indicating that ScanSnap Home stopped operating?

Exit other applications and then restart ScanSnap Home.

If the problem still persists, uninstall ScanSnap Home and then install the latest version of ScanSnap Home.

Download ScanSnap Home from here, and then install it.

Is the displayed ScanSnap Home window disabled?

If a network folder that is located far down in the folder hierarchy is used as the ScanSnap Home folder or a user added folder, it may take long to expand the folder hierarchy. Wait for a while and start ScanSnap Home again.

Is a message displayed, indicating that the files required to run the program do not exist?

The files required to run ScanSnap Home may not exist.

Uninstall ScanSnap Home and then install the latest version of ScanSnap Home.

Download ScanSnap Home from here, and then install it.

Is a message displayed, indicating insufficient system memory?

There is not enough memory to operate ScanSnap Home.

Exit unnecessary applications and start ScanSnap Home again.

Did you install ScanSnap Organizer or CardMinder on your computer?

If ScanSnap Organizer or CardMinder is installed on your computer, ScanSnap cannot be started up.

To use ScanSnap Home, uninstall ScanSnap Organizer, CardMinder, or both (if both of them are installed).

If the problem still persists, refer to Inquiries Regarding Problems with ScanSnap Home and contact the distributor/dealer where you purchased this product.