Documents Are Not Scanned

Is the [Scan] button on the ScanSnap flashing?

Unplug the power cable from the computer and the ScanSnap, then plug it back in.

Make sure to leave at least 5 seconds between unplugging and plugging the cable.

Unplug the USB bus power cable from the computer and the ScanSnap, then plug it back in.

Make sure to leave at least 5 seconds between unplugging and plugging the cable.

Is the [Scan/Stop] button on the ScanSnap flashing?

Unplug the USB cable from the computer and the ScanSnap, then plug it back in.

Make sure to leave at least 5 seconds between plugging and unplugging the cable.

Is the power LED on the ScanSnap flashing?

Unplug the power cable from the computer and the ScanSnap, then plug it back in.

Make sure to leave at least 5 seconds between unplugging and plugging the cable.

Are the ScanSnap and the computer successfully connected via Wi-Fi?

If the ScanSnap and the computer cannot be connected via Wi-Fi, refer to The ScanSnap and the Computer Cannot Be Connected via Wi-Fi.

Is the connection to the ScanSnap blocked by a firewall?

Windows

Perform one of the following:

  • When a connection to ScanSnap Home is blocked by Windows Firewall

    Allow a connection with the port numbers that are used with ScanSnap Home in the Windows Firewall settings.

    For details, refer to To Allow Connection with Port Numbers in the Firewall Settings.

  • When the network connection for "ScanSnap Home" is blocked by security software

    Check the firewall settings of your security software.

    For details about configuring the firewall settings (such as registering firewall exceptions), refer to your security software manual or Help.

Mac OS

If a firewall is enabled, the connection to the ScanSnap may be blocked.

Check the firewall settings.

 

Did you connect the ScanSnap to the computer before installing ScanSnap Home? (Windows)

Perform the following:

  1. Open Device Manager.

    For details about how to display Device Manager, refer to To Display the [Device Manager] Window.

  2. Delete the device name (such as "USB device", which differs depending on the operating system) under [Other devices] in [Device Manager].

  3. Restart the computer.

Is the ScanSnap Home program is blocked by an antivirus software?

Configure the antivirus software to allow "PfuSshImgMonitor.exe" to run.

For details, refer to the manual of the antivirus software that you are using.

Are you using a USB hub?

If you are using a USB hub, connect the ScanSnap directly to the computer via a USB cable.

Did you resume the computer from hibernation or sleep mode?

Scan documents after resuming the computer from sleep mode by either moving the mouse or pressing any key on the keyboard.

Is there a USB device other than the ScanSnap operating?

Perform the following:

  1. Disconnect other USB devices from the computer so that only the ScanSnap is connected.

  2. Scan a document with the ScanSnap.

  3. Connect the other USB devices to the computer again.