Abnormal Noise Is Generated from the ScanSnap

Is the Roller Set dirty?

Clean the Roller Set.

For details about how to perform cleaning, refer to Regular Care.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.

Is the feed roller or eject roller dirty?

Clean the feed roller and the eject roller.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.

Are the pad assy and the pick roller dirty?

Clean the pad assy and the pick roller.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.

Is the Roller Set installed correctly?

Remove the Roller Set, and then install it again.

For details, refer to Replacing the Roller Set.

For details, refer to Replacing the Roller Set.

Is the pick roller installed correctly?

Remove the pick roller, and then install it again.

For details, refer to Replacing the Pick Roller Assembly.

Is there any foreign matter inside the ScanSnap?

Perform the following:

  1. Remove the document from the ADF paper chute (cover).

    Remove the document from the feed guide.

  2. Pull the ADF release tab towards you to open the ADF top section.

    Opening the ADF Top Section
    Opening the ADF Top Section
    Opening the ADF Top Section
  3. Open the top cover and the output guide.

    Opening the Top Cover
    Opening the Top Cover
  4. Clear any foreign matter from the inside of the ScanSnap.

  5. Close the ADF top section.

  6. Close the top cover and the output guide.

When the ADF top section is closed, the sound of the roller rotating comes out.

Load documents after the sound stops.