A "The device is not responding." Message Is Displayed
When you press an orange exclamation mark that appears on the [Scan] button on the touch panel of the ScanSnap, if a "The device is not responding." message is displayed, check the following.
Did you select a profile that was created on another computer or on the same computer by using another user account?
If you selected a profile that was created on another computer or on the same computer by using another user account, you cannot scan documents.
Perform the following to check that the selected profile was created with your user account on the computer that you are using.
If only one profile is displayed on the touch panel, press
to display all profiles.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, refer to To Display the Main Window.
Click
to display the [Edit profiles] window.Select a profile that you want to check from the profile list.
If [You cannot edit profiles created by other users.] is displayed in the [Edit profiles] window, the profile was created on another computer or on the same computer by using another user account.
Select a profile that was created on the computer that you are using, and scan documents.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, click the [ScanSnap Home] icon
in the application list that appears when you click Launchpad in the Dock. Click
to display the [Edit profiles] window.Select a profile that you want to check from the profile list.
If [You cannot edit profiles created by other users.] is displayed in the [Edit profiles] window, the profile was created on another computer or on the same computer by using another user account.
Select a profile that was created on the computer that you are using, and scan documents.
To display only profiles (which were created with the computer that is connected to the ScanSnap) on the touch panel, select [Selected user] or [Connected user] for [Display of profiles] in the [Scanner settings] screen that can be displayed after displaying the [Settings] screen,
For details, refer to Changing Users in order to Display the User's Own Profiles.
If the problem still persists even after checking and trying the solutions, the ScanSnap may not be connected to a computer properly.
Refer to the following and take measures accordingly.
- When using a Wi-Fi connection
- When using a USB connection
The ScanSnap and a Computer Cannot Be Connected via a USB Cable