A Scan Cannot Be Performed Because an Orange Exclamation Mark Appears on the [Scan] Button

If an orange exclamation mark is appears on the [Scan] button on the touch panel of the ScanSnap or in the scan window of ScanSnap Home, check the following. If an orange exclamation mark appears on the [Scan] button in the scan window of ScanSnap Home, check the following.

When you click Warning which appears on the [Scan] button, an error message is displayed. Check the message and take measures to solve the problem.

When the message "The ScanSnap cannot connect to ScanSnap Cloud via the network." is displayed

Take the following measures and check whether the problem still persists.

  • Updating ScanSnap Firmware

    Refer to the following and update the firmware of the ScanSnap.

    • When you are using ScanSnap Home

      Updating the Firmware in ScanSnap Home

    • When you are using the ScanSnap Cloud application

      ScanSnap Cloud Help

      In the top page of the ScanSnap Cloud Help, click the [Operation] icon and enter "Firmware update" in the input field to search for the procedure for updating the firmware.

  • Set a proxy server for the ScanSnap

    If you connect to the Internet via a proxy server, set a proxy server for the ScanSnap. For details, refer to Using a Proxy Server for the Internet Connection.

  • Check whether the ScanSnap is connected to a wireless access point

    If the ScanSnap is not connected to a wireless access point properly, refer to The ScanSnap and the Computer Cannot Be Connected via Wi-Fi and take measures accordingly.

  • Change the Wi-Fi settings to obtain an IP address automatically

    If a static IP address is set to the ScanSnap ,change the settings to obtain an IP address automatically by using ScanSnap Wireless Setup Tool.

    For details, refer to the ScanSnap Wireless Setup Tool Help.

    For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.

  • Set a DNS server for the ScanSnap or change the Wi-Fi settings to obtain an IP address automatically

    If a static IP address is set for the ScanSnap, set a DNS server instead. Or, change Wi-Fi settings to obtain an IP address automatically

    For details, refer to the following:

  • Change the settings of the wireless access point so that the 2.4 GHz SSID is used

    If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.

    Change the settings of the wireless access point so that the 2.4 GHz SSID is used.

When the message "Failed to access ScanSnap Cloud." is displayed

When a message is displayed on the touch panel of the ScanSnap, refer to A "Failed to access ScanSnap Cloud." Message Is Displayed on the Touch Panel to take measures accordingly.

If a message is displayed when you use the scanner to perform a scan from the scan window of ScanSnap Home, take the following measures and check whether the problem still persists.

Take the following measures and check whether the problem still persists.

  • Updating ScanSnap Firmware

    Refer to the following and update the firmware of the ScanSnap.

    • When you are using ScanSnap Home

      Updating the Firmware in ScanSnap Home

    • When you are using the ScanSnap Cloud application

      ScanSnap Cloud Help

      In the top page of the ScanSnap Cloud Help, click the [Operation] icon and enter "Firmware update" in the input field to search for the procedure for updating the firmware.

  • Check whether the ScanSnap is connected to a wireless access point

    If the ScanSnap is not connected to a wireless access point properly, refer to The ScanSnap and the Computer Cannot Be Connected via Wi-Fi and take measures accordingly.

  • Check whether you have signed in with a ScanSnap account.

    To use ScanSnap Cloud, you need to sign in to ScanSnap Home with a ScanSnap account.

    For details, refer to Activating a License for ScanSnap Home.

  • Connect the ScanSnap to the ScanSnap Cloud server by using the ScanSnap Cloud application which is installed on a mobile device

    Use the ScanSnap Cloud application to register the ScanSnap to ScanSnap Cloud.

    For details about how to set up and operate ScanSnap Cloud, refer to the ScanSnap Cloud Help.

When the message "ScanSnap Cloud cannot be accessed. The E-mail address and password for the ScanSnap account are required." is displayed

Enter an e-mail address and password for a ScanSnap account.

The e-mail address and password fields are case sensitive. They need to be entered accurately.

When a message other than the messages above is displayed

Follow the message to solve the problem.