The Document Is Damaged

When scanning with the ScanSnap, if the document is damaged, check the following:

Did you scan a document that can be damaged easily such as a photograph?

You can protect documents that can be damaged easily such as photographs by using an optional Carrier Sheet/Photo Carrier Sheet.

You can protect documents that can be damaged easily such as photographs by using the Carrier Sheet.

You can protect documents that can be damaged easily such as photographs by using an optional Carrier Sheet.

Place one sheet at a time in the Carrier Sheet/Photo Carrier Sheet and perform a scan.

Place one sheet at a time in the Carrier Sheet and perform a scan.

After scanning the Carrier Sheet/Photo Carrier Sheet, crop the saved image to a desired size.

After scanning the Carrier Sheet, crop the saved image to a desired size.

For details about how to crop images, refer to Cropping a Page.

Are the rollers or glass inside the ScanSnap dirty?

Clean the inside of the ScanSnap.

For details about how to perform cleaning, refer to Daily Care and Regular Care.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.