The ScanSnap Does Not Turn On

Is the power cable connected to the ScanSnap and the AC outlet?

Connect the power cable to the ScanSnap and the AC outlet.

Note that the power cable is not required when the USB bus power cable is connected.

Is the battery indicator flashing in orange?

The remaining battery power is low.

Connect the ScanSnap to the computer with a USB cable to charge the battery.

HINT

Is the USB bus power cable connected to the computer and the ScanSnap?

Perform one of the following:

Note that the USB bus power cable is not required when the power cable is connected.

  • Connect the USB bus power cable to the computer and the ScanSnap.

    If you are using a USB hub, connect the USB bus power cable to the computer directly.

  • Unplug the USB bus power cable from the computer and the ScanSnap, then plug it back in.

    Make sure to leave at least 5 seconds between unplugging and plugging the cable.

Is the USB cable connected to the computer and the ScanSnap?

Perform one of the following:

  • Connect the USB cable to the computer and the ScanSnap.

    If you are using a USB hub, connect the ScanSnap directly to the computer via a USB cable.

  • Unplug the USB cable from the computer and the ScanSnap, then plug it back in.

    Make sure to leave at least 5 seconds between plugging and unplugging the cable.

Is the ADF paper chute (cover) open?

If the ADF paper chute (cover) is closed, open the ADF chute (cover) to turn on the ScanSnap.

Is the feed guide open?

If the feed guide is closed, open the feed guide to turn on the ScanSnap.

Did you press the [Scan] button or the [Stop] button on the ScanSnap?

Turn the ScanSnap on by pressing the [Scan] button or the [Stop] button on the ScanSnap.

Has the computer just been started up, or resumed from sleep mode?

When the ADF paper chute (cover) is open while the ScanSnap and the computer are connected via a USB cable, the ScanSnap is turned on/off in conjunction with the computer's power.

When the feed guide is open while the ScanSnap and the computer are connected via a USB cable, the ScanSnap is turned on/off in conjunction with the computer's power.

When the startup of the computer is not completed or the computer is in sleep mode, the ScanSnap may be turned off.

When the ScanSnap is turned on, it is turned off in conjunction with the computer power-off.

Wait until the touch panel of the ScanSnap is ready to be used.

Wait until the [Scan] button on the ScanSnap lights on.

Wait until the [Scan/Stop] button on the ScanSnap lights on.

Turn the ScanSnap on by pressing the [Scan] button or the [Stop] button on the ScanSnap.

Is the temperature of the ScanSnap high or low?

To ensure safety, the ScanSnap may not turn on if the temperature is outside the assured temperature range (5 to 35 degrees C).

Turn on the ScanSnap when its temperature is within the assured temperature range (5 to 35 degrees C).