A "Failed to install ScanSnap Home." Message Is Displayed (Windows)

When you install ScanSnap Home, if a "Failed to install ScanSnap Home." message is displayed, check the following.

Security software may be preventing the ScanSnap Home installation file from running.

Use the offline installer and install ScanSnap Home again in the following procedure.

HINT
  • If more than one security software is installed on the computer, the software may be preventing the ScanSnap Home installation file form running unintentionally. If security software that is not being used is installed, uninstall it.

  1. Download an offline installer.

    Click [Offline Installer] from here to download it.

  2. Stop the security software operations.

    For details, refer to the manual of the security software that you are using.

  3. Start the offline installer to install ScanSnap Home.

  4. Start the security software operations again.

Note that, depending on the security software application, the error may not be solved because some of the security software applications may not be able to be stopped completely. In this case, perform the following.

  • Perform a clean boot on your computer, and install ScanSnap Home

    For details about performing a clean boot on a computer, refer to the official Microsoft website.

  • Uninstall the security software and install ScanSnap Home

    For details about how to uninstall the security software, refer to the manual of the security software that you are using.