The Image Is Wider than the Scanned Document

Have you selected [Automatic detection] for [Document size] in the scan settings?

When you select [Automatic detection] for [Document size] in the scan settings, an image is created in the same size as the document by detecting the edges of the document.

Therefore, failure to correctly detect document edges may result in an output of the image with the maximum width of the ScanSnap.

Perform one of the following:

  • Crop the saved image to a desired size.

    For details, refer to Cropping a Page.

  • In the scan settings, specify the same size (standard or custom size) as the original document for [Document size] in the following procedure, and then try scanning again.

    Windows
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, refer to To Display the Main Window.

    2. Select the profile that you are using from the profile list.

    3. Click Edit profiles to display the [Edit profiles] window.

    4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

    5. Select the same size as the document for [Document size].

      If you cannot find the same size as the document in [Document size], click the [Customize] button to specify any size.

    Mac OS
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select the profile that you are using from the profile list.

    3. Click Edit profiles to display the [Edit profiles] window.

    4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

    5. Select the same size as the document for [Document size].

      If you cannot find the same size as the document in [Document size], click the [Customize] button to specify any size.

     

ATTENTION
  • When a document size other than [Automatic detection] is selected for [Document size] in the scan settings, place the document against the left side of the feeding section of the ScanSnap.

ATTENTION
  • If you select a document size other than the size below for [Document size] in the scan settings, align the center of the document with the centering mark of the ScanSnap.

    • Automatic detection (Maximum)

    • Automatic detection (A4/Letter landscape)

Are the rollers or glass inside the ScanSnap dirty?

Clean the inside of the ScanSnap.

For details about how to perform cleaning, refer to Daily Care and Regular Care.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.

Did you use the Background Pad?

If you scan a document without the Background Pad, the edges of the document may not be detected correctly and the created scanned image may be different from the document.

Use the Background Pad.